Fire Alarm BT — Privacy Policy

We may collect the following categories of information.

Information you provide directly

• Name;
• Email address;
• Username and account credentials;
• Organization or employer name, if provided;
• Profile information;
• Support requests and communications;
• Feedback, survey responses, and messages;
• Training progress, results, completion records, and certificate information; and
• Payment-related information, where applicable.

Payment card details should be processed by our payment provider and not stored by Fire Alarm BT, except as otherwise disclosed during payment.

Information collected automatically

When you use the Service, we may automatically collect:

• IP address;
• Device type;
• Browser type;
• Operating system;
• Approximate location inferred from IP address;
• Pages or features used;
• Dates, times, and duration of activity;
• Referring URLs;
• Error logs and diagnostic information;
• Cookie and similar-technology data; and
• Usage and analytics data.

Information from third parties

We may receive information from service providers that support authentication, payments, analytics, customer support, email delivery, fraud prevention, or similar functions.

We may use personal information to:

• Provide, maintain, and improve the Service;
• Create and manage user accounts;
• Deliver educational content, training progress, and certificates;
• Process subscriptions and payments;
• Communicate about account activity, support requests, service changes, and security matters;
• Send marketing communications where permitted by law and subject to your preferences;
• Monitor usage, analyze trends, and improve content and performance;
• Detect, investigate, and prevent fraud, misuse, security incidents, and violations of our Terms;
• Comply with legal obligations; and
• Protect the rights, safety, and property of FireAlarm BT, users, and others.

We may use cookies, pixels, local storage, and similar technologies to operate the Service, remember preferences, maintain sessions, understand usage, and improve performance.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some Service functionality.

We may share personal information with:

• Service providers that help us operate the Service, such as hosting, payment processing, analytics, authentication, communications, customer support, and security providers;
• Professional advisers, including attorneys, auditors, insurers, and accountants;
• Government authorities, law enforcement, or other parties when required by law or necessary to protect rights, safety, and security;
• A buyer, investor, successor, or other party involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction; and
• Other parties with your consent or at your direction.

We do not sell personal information in exchange for money.

We may retain and process your training activity, progress, scores, completed modules, and certificate records to provide the Service and verify completion records.

These records are for educational-platform administration only. They are not official professional licensing, certification, or regulatory records unless expressly stated otherwise in writing.

We retain personal information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Policy, meet legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the nature of the information, legal requirements, and operational needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized access.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing communications.

To make a privacy request, contact us at support@firealarmbt.com with the subject line “Privacy Request.”

We may need to verify your identity before processing your request. Certain rights may be limited by applicable law.

You can opt out of promotional emails by using the unsubscribe link in the email or contacting us at support@firealarmbt.com. We may still send non-promotional messages about your account or the Service.

Your information may be processed and stored in countries other than the country where you live. Those countries may have data-protection laws that differ from the laws in your jurisdiction.

Where required, we will use appropriate safeguards for international data transfers.

The Service is not directed to children under 13. We do not knowingly collect personal information from children below the applicable minimum age.

If you believe a child has provided personal information to us without appropriate consent, contact us at support@firealarmbt.com, and we will take appropriate steps to address the issue.

The Service may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

We may update this Privacy Policy from time to time. We will post the updated Policy with a revised “Last Updated” date and provide additional notice where required by law.

For questions, concerns, or privacy requests, contact:

Fire Alarm BT
Email: support@firealarmbt.com